Customer satisfaction numbers don't come in much higher than ninety-eight percent. It is about as perfect as a customer satisfaction rating ever gets—and it is the type of number that most companies dream of. It is also the type of number Association Management Group clients are not all that surprised to see. Association Management Group has a track record of success when it comes to customer satisfaction and this was reflected in the company's recently released average community satisfaction rating of over ninety-eight percent. It also left some companies wondering how it had been accomplished. Association Management Group has always been the type of company that emphasizes the entire industry improving, even if it costs them a competitive edge, so they have been happy to share the secrets to their success. Dacy Flynt has worked hard to help the company to achieve a high rate of customer satisfaction in all things. Association Management Group measured the customer satisfaction rating by utilizing surveys and other proprietary measuring techniques. Only a year before that, the Community Associations Institute had retained IBOPE Zogby International to do a thorough survey of homeowner association satisfaction rates all over the country. They found that only seventy-percent of owners were satisfied with how their association was being run. Achieving a ninety-eight percent customer satisfaction is not just good, then, it is outrageously successful in the field of homeowner association management.
Dacy Flynt has been serving as the General Manager of the Charlotte Area for Association Management Group. This is a role she has thrived in because she knows the area and knows what it takes to be successful in terms of homeowner association management. She has been with the company for more than twenty years and thus knows what makes the business tick. Dacy Flynt is very experienced with the various moving parts and important people that have to be dealt with correctly in order to ensure a fully functioning homeowners association.
